IMPORTANT
1-877-660-6789
1-877-660-6789

Language & assistive services

Language translation services, accessibility services and alternative formats

Language services

Access translated information

Request translated energy statements

To receive your PG&E bill in Chinese (Cantonese or Mandarin) or Spanish:

  1. Sign into your account.
  2. Go to the My Account dashboard. 
  3. Select “All account settings tasks.” 
  4. Select "Profile Settings." 
  5. Select "Languages." 
  6. Choose your preferred language. 

 

General information

Information about PG&E services is available in:

important notice Note: When calling, please ask for translation services.

Accessibility services

Access assistive resources

We provide help for our customers who:

  • Are deaf
  • Are hard of hearing
  • Are blind or low vision customers
  • Have a speech disability
  • Who seek support in American Sign Language (ASL)

For TTY, Video Relay Service (VRS) and other deaf or hard of hearing calling services contact California Relay Service at 7-1-1.

 

Get Braille appliance markings

  • Install 'Braille points' on appliances. Braille points make cooking and adjusting household controls safer and easier for our blind and low vision customers.
  • Braille points are special reference marks that can attach to dials on appliances such as: 
    • Ovens
    • Thermostats
    • Other household controls
  • To make an appointment for Braille appliance markings, call 1-800-743-5000.

Alternative formats

Receive PG&E statements in Braille

Blind or low vision customers can request monthly PG&E energy statements in Braille.

Your Braille PG&E statement:

  • Provides information about energy usage, billing dates and amount due.
  • Includes information comparing your current monthly usage to the previous monthly usage.
  • Typically arrives a week later after the printed statement.
  • Doesn't include late notices and other legal announcements.

To sign up for the Braille program, call the PG&E customer service line at 1-800-743-5000.

 

You may also receive your PG&E statements in large print or in CD audio format

To sign up, call the PG&E customer service line at 1-800-743-5000.

 

Other print materials

You can request any PG&E print material in Braille, large print or audio by calling the PG&E customer service line at 1-800-743-5000.

Download money-saving information in large-print format

  • Find the program name.
  • Follow the appropriate link.
  • To read the information, Adobe Acrobat Reader must be installed on your computer.
  • To download the software, visit Adobe Acrobat Reader DC.
Show all
Hide all

English:

Español:

中文:

Tiếng Việt:

English:

Español:

中文:

Pусский:

한국어:

Tiếng Việt:

Hmoob:

English:

Español:

中文:

More service needs

Service requests

Set up PG&E services and schedule service appointments online.

Visit service requests

Manage your account

Find account and billing tasks made easy.

Visit manage my account

Billing and assistance

Find help paying your PG&E bill.

Visit billing and assistance